We were approached by a small local business involved in log delivery to customers throughout the South East, Andrew Heard Hardwood Logs.
Andrew was successful and clearly had a passion to look after his customers to deliver a quality product with good services. A growing business and increasing client numbers meant that a Word based address label system, a card index and a diary chock full of sales orders and payment information simply wasn’t going to work.
We quickly outlined a solution which would automate . . .
- Customer database (CRM) which would serve the sales orders and invoicing system
- Conversion of card index and labels into the CRM
- Sales order processing
- Online diary management
- Payment and delivery tracking
- Key Performance Indicators